Moon Palace Jamaica Review

My husband and I celebrated our seventh wedding anniversary at Moon Palace Jamaica in Ocho Rios, Jamaica. As you probably already know, if you’re a regular reader of the blog, my family and I like to frequent all-inclusive resorts around Jamaica, and our preference is family-friendly all-inclusive resorts. Although this trip was a couple’s trip, Moon Palace Jamaica gets the green light as a family-friendly stay from me. Moon Place has a number of resorts, including Jamaica and Mexico.

Safety Measures at Moon Palace Jamaica

When we arrived, our luggage was tagged and taken to be sanitized. We were provided with disinfecting rags for our hands. Masks are mandated across the property with the exception of active dining, at the beach and at the pool areas. Masks are required to enter the dining areas. Hands sanitized upon entry and before entry to the buffet section. Staff remained masked throughout the day.

Check In

On arrival, the staff was very welcoming. We received a welcome drink which was very refreshing and a nice touch. Check-in was a little too long for my liking, though. There wasn’t a long line or anything, but the process was at least 15 minutes and not the most efficient. We wanted to add an extra day to our original reservation and were told reception couldn’t help us do that at the front desk, so we had to go to the public relations desk, where they called (reservations) for us. We got a code and then went back to the receptionist to get it done. That was a bit chaotic, in my opinion. With a full lobby, you can easily be waiting for way too long.

The Room

Our room was on the third floor and pretty standard without much of a view. The room was fairly big, with a king-sized bed, two chairs, a table, a closet with a safe, several full-sized mirrors, a small bathroom with a shower, a large mirror on a single vanity, and a private toilet room. The mini-fridge was stocked with soda (pop), beer and juice boxes for the kiddos. The room was also stocked with water, wine, rum and whiskey.

The Food

The food was good, not great. They did, however, have plenty of options concerning where to eat. We took most of ours at the buffet where we took all our meals (out of laziness or relaxation). The Caribbean dishes options were always there, which was good (I was/am struggling with Canadian food and welcomed the taste of home).

The resort has several restaurants, a buffet, and food available all over the property at all hours. Simply put, there was always something available to eat, including 24-hour room service that is a part of your stay package. The room service menu was a little short; however, the room service was pretty prompt

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Property Views

The resort is gorgeous. It’s not overly large, but it is elegantly decorated and gives a relaxing vibe. The property is located in the centre of The resort town, Ocho Rios, and for the four days and three nights of our stay was a cruise ship docked every day. The cruise lines enhanced the view. One of the things I liked about the resort was the abundance of sprawling mirrors.

The Beach

The beach area is short in width but long in length. The sand is white and beautiful with no seas weeds in sight obstructing enjoyment, something more and more resorts have an issue with (no fault of theirs). The beach is immaculate and very well maintained.

The Family Experience

As far as the family experience, we didn’t visit as a family Moon Palace Jamaica. There’s a waterslide at the medium-deep pool for children of different ages and swimming capabilities. There’s also a smaller waterpark to accommodate the littles. They have a kids club for childcare medium-deep pools to accommodate the littles.

I didn’t feel like our trip as a couple disturbed me.
They had a lot of entertainment going, from family to adults and even had ‘loud’ spaces and a nightclub.

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Moon Palace Jamaica Service, Amenities

The staff was friendly and polite throughout your stay. It was a well-rounded, genuine kind of friendliness and helpfulness that didn’t feel fake or forced. The staff was good-natured and often full of lovely conversation while they worked. There is nightly entertainment for families and later adults only and daily games and activities. There seemed to be the option of was no water sports and things like that, but I didn’t see any going on. We used the spa on our anniversary (Valentine’s Day). It was a unique, zen, no technology (so no photos for that) experience. We had a hydrotherapy session, and then we went in for a soothing couples massage. It was perfect.

Overall, we liked Moon Palace Jamaica enough to commit to returning as it was a lovely stay. There was so much to take advantage of, though we were trying to relax. For us, not many resorts make us want to go back, but we’ll go back to this one. It’s a beautiful resort, and the service was exceptional.

Have you been to Moon Palace Jamaica? What was your experience there? Share in the comments.

Xo, Shandean.

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Shandean Reid

A lifestyle blogger, digital and strategic communications practitioner and self-published author, I am also a heavily caffeinated, quintessential wife, mom and bookworm. This space is my contribution to the internet for the practical, resourceful everyday millennial.




  • I had Moon Palace on my list last year but ended up choosing Portland Sea Cliff instead. I guess I’ll choose it for next vacation! Thanks for sharing, and happy anniversary!

  • Ashley

    I took it upon myself to find other in depth reviews about Moon Palace in order to salvage the trauma from the terrible trip I had in 2021. I keep telling myself that the odds were stacked against my husband and I. So please oblige me as I live vicariously through your great review!

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